Website Privacy Notice

At Honey Pots Childcare, we respect the privacy of families who visit our website or contact us about nursery places.

This notice explains what personal information we collect through our website, why we use it, how long we keep it and your rights under UK data protection law.

1. Who we are

Honey Pots Childcare is a nursery and childcare setting based at:

Crawley Youth Centre
Longmere Road
West Green
Crawley
West Sussex
RH10 8ND

Telephone: 01293 527 532
Email: honeypotschildcare@hotmail.co.uk

Honey Pots Childcare is responsible for deciding how personal information submitted through the website is used.

This notice covers website enquiries and related correspondence. Separate nursery privacy arrangements apply to children who register or attend.

2. Information we collect

When you complete our nursery visit enquiry form, we collect information you provide, which may include:

• Parent or guardian's name
• Email address
• Telephone number, if provided
• Child's age range
• Preferred start month and attendance days
• Your enquiry or message

We may also receive information when you telephone or email us directly.

Please avoid including medical information, safeguarding concerns, children's full names or other sensitive personal details in the website enquiry form.

3. How we use your information

We use enquiry information to:

• Respond to questions about Honey Pots Childcare
• Arrange nursery visits
• Discuss childcare availability and preferred sessions
• Explain fees and funded childcare arrangements
• Follow up on your enquiry where appropriate

We do not use website enquiry information to send unrelated marketing emails.

4. Our lawful basis

We use personal information to respond to enquiries made by prospective families.

Our lawful basis for ordinary initial enquiries is legitimate interests, under Article 6(1)(f) of the UK GDPR.

Our legitimate interest is responding to families who request information about our nursery and managing those enquiries appropriately.

Where a parent asks us to take specific steps towards entering a childcare agreement, processing may instead be necessary to take steps before entering into a contract under Article 6(1)(b).

We use only information reasonably necessary for these purposes.

5. Website hosting and enquiry processing

Our website is hosted by Netlify.

When you submit an online enquiry, Netlify Forms processes and stores the submission so that Honey Pots Childcare can respond.

A notification is also sent to the nursery's Hotmail email address, which is provided through Microsoft.

Access to website enquiry information is restricted to the nursery owner and the authorised website administrator, according to their respective responsibilities. The website administrator manages the website, Netlify account, hosting and technical maintenance, including access to website enquiry submissions. The nursery owner manages the nursery's Hotmail inbox, parent enquiries and childcare bookings. Our technology providers may process this information in providing their services.

We do not sell enquiry information to third parties.

We may disclose information where we are legally required to do so.

6. International data processing

Our website hosting and email providers may process information outside the United Kingdom.

Where this involves a restricted international transfer of personal information, appropriate safeguards must apply under UK data protection law.

Information about applicable safeguards can be requested by contacting Honey Pots using the email address above.

7. How long we keep your information

Website enquiries that do not progress to an ongoing booking discussion are retained for six months, after which they are deleted from the nursery's enquiry records, unless there is a lawful reason to retain them longer.

Where an enquiry progresses to an active booking discussion, relevant information is kept while that discussion remains active and reviewed when it concludes.

If a child subsequently registers at Honey Pots, relevant information may be transferred into the nursery's formal childcare records, which are subject to separate retention requirements.

The nursery applies its retention arrangements to both Netlify submissions and corresponding email records, subject to any applicable legal obligations or provider backup retention.

8. Protecting personal information

We take appropriate measures to protect information from unauthorised access, disclosure, accidental loss or misuse.

Access to website enquiry information is restricted to the nursery owner and the authorised website administrator, according to their respective responsibilities.

Our website and email providers also maintain security arrangements for their services.

9. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information in certain circumstances
• Ask for processing to be restricted
• Object to processing based on legitimate interests
• Request data portability where applicable

You have the right to object to processing based on legitimate interests.

To exercise your rights or ask questions about your information, contact:

honeypotschildcare@hotmail.co.uk

We will respond in accordance with applicable data protection legislation.

10. Cookies and website analytics

Honey Pots does not currently use Google Analytics or other optional visitor analytics on this website.

Essential technical processes may be used to operate and protect the website.

For further information, please see our Cookie Policy.

If we introduce non-essential cookies or tracking technologies in the future, we will update our information and implement appropriate consent arrangements where required.

11. Making an enquiry

You are not required by law to provide information through our website enquiry form.

However, we need your name and contact details to respond to an online enquiry.

Submitting an enquiry does not guarantee a nursery visit or childcare place. Our team will contact you to discuss arrangements.

We do not use information from the enquiry form to make solely automated decisions about nursery admissions.

12. Complaints

If you have any concerns about how we handle your personal information, please contact Honey Pots Childcare.

You can also complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk/make-a-complaint/

13. Updates to this notice

We may update this notice to reflect changes to our website, services, technology providers or legal responsibilities.

The latest version will be available on our website.